Frequently Asked Questions

Production normally takes two to three business days. If you need an urgent order, please message us before ordering so that we can confirm whether your required date is possible.

No, we do not ship internationally. Customers are welcome to arrange their own international courier to collect the completed order from us.

Yes, you may collect your order from us in Middelburg from Monday to Friday between 08:00 and 17:00. Please wait until we have confirmed that your order is ready before collecting it.

Delivery to Gauteng normally takes two to three business days. Delivery to the rest of South Africa normally takes three to five business days. Delivery to far outlying areas normally takes seven to ten business days. These delivery estimates begin after the order has completed production and has been collected by the courier.

We offer standard door-to-door courier delivery, express door-to-door shipping at checkout, and door-to-locker or pickup-point delivery options where available. Locker and pickup-point deliveries normally take seven to ten business days. Available services and charges are shown at checkout for the delivery address entered.

Yes, you will receive an email containing a tracking link as soon as your order has been marked as ready for collection by the courier. You can also use our Track My Order page to check your shipment.

Contact us as soon as possible. An address can usually be corrected before dispatch, but changes may not be possible once a courier has collected the parcel.

Photograph the packaging and products as soon as they arrive, keep all packaging, and contact us promptly with your order number so that we can assess the issue.

DTF is a full-colour printed transfer designed to be heat-pressed onto suitable garments. It is useful for detailed artwork, logos, text and multi-colour designs.

A high-resolution PNG with a transparent background is usually best. Supply artwork at the final required print size and aim for 300 DPI. Vector files may also be suitable.

Small or compressed images can produce soft or pixelated prints. Send the original artwork file wherever possible. Our team can advise if the file quality is unsuitable.

Selected sizes and products may be available without a large minimum. Gang sheets and bulk quantities are also available for businesses and resellers.

Temperature, pressure and pressing time can vary by film, adhesive and garment. Always follow the application instructions supplied with your order and test when appropriate.

UV-DTF is a printed adhesive transfer for suitable hard surfaces such as certain glass, plastic, metal and coated items. It is applied without a heat press.

Clean and dry the surface, position the transfer carefully, apply firm even pressure, and peel the carrier according to the supplied instructions. Avoid touching the adhesive.

Smooth, clean and non-porous surfaces generally produce the best results. Textured, flexible, oily, silicone-coated or low-energy plastics may not bond reliably, so testing is recommended.

Care depends on the item, surface and application. Gentle hand washing is the safest option unless your supplied product instructions specifically state otherwise. Do not soak or scrub the design.

UV-DTF transfers are intended for a single application. Once the adhesive touches the surface it may not reposition cleanly, so check alignment before applying pressure.

Available options include clothing, baby items, mugs, tumblers, keepsakes and many other gifts. The product page shows the personalisation fields and options available for that item.

Yes, on products that include an upload or design option. Use the highest-quality original file available and check that names, dates and spelling are correct before ordering.

Screen brightness, material, ink and printing method can affect colour. We aim for a strong, attractive result, but exact screen-to-print colour matching cannot always be guaranteed.

Personalised products are made specifically for you and generally cannot be returned for a change of mind. Contact us promptly if an item is faulty, damaged or materially different from the confirmed order.

Yes. Send us your original files, required product, wording and preferred style. Artwork or design assistance may depend on the complexity of the request.

Production starts once payment has been confirmed and we have the required product choices, personalisation details and usable artwork. Orders requiring clarification may take longer.

Contact us immediately. Changes may be possible before production begins, but cannot be guaranteed once printing or personalisation is underway.

Yes. We can assist with branded clothing, uniforms, DTF transfers, embroidery, gifts and bulk requirements. Send the products, quantities, sizes, deadline and artwork for a quote.

Contact us via WhatsApp on 081 834 8870, call 087 265 1242, or email info@awesomeprints.co.za. Include your order number where applicable.